We never claimed that the plates would keep food piping hot for 45 minutes, the plates work as claimed and are perfectly packed by Amazon.com. We offer an A-Z MONEY BACK GUARANTEE.
We ask Amazon.com to reinstate our selling privileges (while we migrate to SHOPIFY), We are very disappointed with Amazon "seller support" and especially with the Amazon "seller performance team". They are in an ivory tower with no phone and don't answer e-mails.
You will find some bad reviews at Amazon.com which are false. When we started selling HotSmart Plates we did have some problems and I wrote personal checks to each person that complained. Now in 2017 we have a much better product and we still offer our A-Z money back guarantee However... Since we are disrupting the market and offering a product that all major companies rejected, now somebody is trying to damage HotSmart's reputation. See what they say:
- The plates don't work at all (or only the very center gets warm).- This is totally false, it is like saying that we sell water which doesn't boil. ) Whoever says that please touch with your nose (Just kidding I'm not that cruel), touch with your finger carefully the area close to the rim and verify that it's hot and stays hot.
- The plates don't keep food piping hot" for 45 minutes.- We never claimed that; this customer needs a different product.
- Poorly packed.- This is totally ridiculous,.The plates come packed in individual boxes, sandwiched between two pieces of styrofoam and on top of that is Amazon's own box and packing material.
- Amazon.com suspended HotSmart