Wednesday, May 23, 2018

ON QUALITY, ETHICS AND HONOR

A little background so you understand:
We introduced the only plates in the world that keep food hot

HotSmart Plates

The plates stay hot about 6 times longer than any other plate on the market and all you need to do is to zap it in the microwave oven for ONE single minute (1200 Watt full-size microwave oven).
The product is very simple, 3 components:

1. The upper component is a slightly modified plate (anybody capable of making a ceramic plate can make it).
2, The lower component is a small deep plate (anybody can make it or buy it in China or another country with dinnerware industry.
3. The susceptor core is a disk mainly made of ceramic and very simple polar molecules like iron oxide, etc. (easy to make).
The 3 components are attached together with hi-tec adhesive sealers.

So simple that at the very least a couple units should be in each and every single home (100 million households in the USA alone. Easy, right? WRONG! 

As Ivanka Trump would say "He who eats on a plate that gets food cold is a fool" Ancient Chinese proverb (I use that all the time and I like beautiful, intelligent Ivanka, ok?).

Back to my story, it's short:
I had the misfortune of finding not the least intelligent person in China, no, but there is something in the minds of some people that makes them feel happy, superior, smart... when they cheat, lie to friends, steal...  Their sense of quality, ethics and honor either does not exist or is upside down. I could write a book about this but you know what? It is depressing and I can use my time for something better.


I NEED THE INFORMATION ASAP (No delay please). June 4, 2018 

Hello Only,
1. Did you send the bowl samples (as promised)?
2. When will you send the plate samples? Are you on schedule to meet your promise?

Best regards.
Juan



PLEASE RT THIS INFO
(HotSmart Plates are excellent for caregiving)

It is unbelievable that we have supply problems from China, for ceramic products, but it is happening:
Apparently our supplier "Hanriver Ceramics"  has communication problems. We will try to keep communications open and keep our customers and potential suppliers informed through this blog.

Given name: Ming Xiong
Surname: Huang 

 contact details below  

cell/whatsapp:008613502632710
wechat:13502632710


Only (nickname)


Don't do business with this person
My friend Only and his beautiful wife
(He broke his verbal agreement The word "honor" is NOT in his dictionary)


BIG QUESTION:
Is this difficult to manufacture?



1. The upper component is a simple ceramic plate 10.5 inches
2. The lower component is about the size of a salad plate
3. The microwave absorbing core is even easier to make

Anybody capable of making ceramic plates can make our product, unless ...He starts questioning our design example:

  • Why this area is so thick (I could save material)
  • Why can't I use a different adhesive /sealer?
  • Why can't I use this material instead of the one specified?
  • Why don't we use less of this material  (it works anyway)?
  • Why don't I print the instructions in microscopic size? In the USA everybody must have a microscope anyway
  • Why don't I mix these defective units among the good ones? (they will never notice)  

HotSmart Plates, the only plates in the world that keep food from getting cold while you enjoy.







Dear Mr. Wong (Huang), (Only) From "Hanriver ceramics"

You made a verbal agreement with me to produce HotSmart Plates. I spent about 3 years teaching you how to make my product and you have not been able to simply glue the components together. You caused me loss of thousands of dollars and when you finally learned how to glue my HotSmart Plates, you simply decide that you don't want to make them anymore. If your company was in the USA, I would sue you immediately. You need to learn that verbal agreements are legal agreements and also learn that one must keep his word (this is a matter of honor). I reserve the right to take legal action againts you, but in the meantime I will warn everybody so they take precautions before doing business with you or the company you say or pretend to represent (Hanriver Ceramics). I know now that you do not own any factory as you claim and you are simply an intermediary and a liar. Either that or you are running the worst factory in China because when I have complained about quality, you had the nerve to blame the operator. Isn't quality your responsability? Don't you have Quality Control in "your" factory? (your factory only exists in your imagination)
You are really a shame to the industry and to your own country, China
Juan J. Ramirez
HotSmart



WARNING! Be careful if you are planning  to do business with this "company" I doubt it even exists:  "Hanriver Ceramics Fty"
Juan Ramirez
HotSmart 







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Wednesday, November 29, 2017

Customer's Feedback

Customer's comments

Real feed back About HotSmart Plates that you can read at Amazon.com


 First of all: Please remember that HotSmart® offers an A-Z money back guarantee , so don't worry, As you know buying at Amazon is very safe.


Will you please RT this info? Twitter blocked my account @HotSmart "for security reasons" and they insist to send me a numeric code to verify a phone which I don't have anymore. I will really appreciate your help. Juan Ramirez (The inventor).

This plate is wonderful says a customer:
http://bit.ly/hotsmart
This happens often, while I don't know the particulars of this case, people with dementia (Alzheimer's or other type), cannot express themselves and simply stop eating because their food gets cold and bland (tasteless). 


http://bit.ly/hotsmart
The delay action may give the impression that the plate is not getting hot enough, please be patient (The HotSmart comes out of the microwave oven HOT but reaches maximum temperature in 5-8 minutes. This is no accident but by design).

 This table (above) may explain why a few customers say the plate doesn't work; if your microwave oven is small and/or old, you need to add preheating time according to with the table above. 1:15 to 1: 30 minutes should be enough even for the smallest microwave ovens.
Please remember that the maximum temperature is reached 5 to 8 minutes after you pull the plate out of your microwave oven. This delay is designed to keep some food from overcooking/overheating (Pasta, eggs over easy, etc.).

http://bit.ly/hotsmart
And I love this comment (above) Thank you very much!
Juan J. Ramirez (I'm the inventor)


Thanks to you!



on January 20, 2015

I've hunted for years for a plate like this 

I've hunted for years for a plate like this hotsmart gourmet plate. This is the answer to my prayers. I needed a plate that keeps my food warm until I am finished eating. I eat very slowly and always end up finishing my meals eating cold food. I am unable to reheat my food cuz of medical reasons. This plate is wonderful & keeps the food warm for 1/2 hr or more. I love it & highly recommend it.

Thank you very much for your feedback, it really makes me happy to know it helps.
Juan J. Ramirez
(I'm the inventor)


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on August 19, 2014
WORKS FANTASTIC
HotSmart plate works exactly as I expected and was told...mom had a stroke and at present has to be fed. She eats very slow and her food was getting cold long before she was through,microwaving multable times ruined the food,Hot Smart plate works fantastic!! Thank You very much
Comment| One person found this helpful. Was this review helpful to you?


http://bit.ly/hotsmart

 Eating slowly helps prevent overeating,  obesity, hypertension, Type 2 diabetes, cancer, stroke (I survived a stroke), and your little black dress and jeans will fit  



And your food won't get cold if you eat slowly on a HotSmart


http://bit.ly/hotsmart

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on July 22, 2013
Verified Purchase

Dad Loves it
Bought the plate and cup for my Dad with Parkinson's, and takes longer to eat. The plate keeps his food hot, and the cup keeps his coffee hot. Mom finds them both easy to use with just a minute in the microwave to heat. I am waiting for the soup bowl and will probably purchase another coffee mug for Mom as I've already caught her using Dad's mug a couple of times.
1 comment| One person found this helpful. Was this review helpful to you?

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on June 2, 2017
Verified Purchase

 Keeps moms food nice and hot would be great if included a cover
Keeps moms food nice and hot
would be great if included a cover. mine falls off that I use.
Comment|Was this review helpful to you?

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on July 27, 2016
Works well. Great delivery.
Comment| One person found this helpful. Was this review helpful to you?
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on April 24, 2013
My husband is a slow eater and had wanted me to find something that would keep his food warm. I wanted something that would not require plugging it in. I found the HotSmart plate and it has solved the cold food dilemma. The only thing I find a little disappointing is the glaze which is somewhat "spotty" in several areas around the rim of the plate.
Comment| One person found this helpful. Was this review helpful to you?

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on July 24, 2016
Verified Purchase

My Husband is Bed Ridden
Works fine. My husband is bed ridden, and the plate is quite heavy when he keeps his tray on his lap. But his food stays warm so it's a trade off.
Comment|Was this review helpful to you?


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HotSmart plate works exactly as I expected and was told...mom had a stroke and at present has to be fed. She eats very slow and her food was getting cold long before she was through,microwaving multable times ruined the food,Hot Smart plate works fantastic!! Thank You very much
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Bought it for my dad with Parkinson's
Bought the plate and cup for my Dad with Parkinson's, and takes longer to eat. The plate keeps his food hot, and the cup keeps his coffee hot. Mom finds them both easy to use with just a minute in the microwave to heat. I am waiting for the soup bowl and will probably purchase another coffee mug for Mom as I've already caught her using Dad's mug a couple of times. (that's what I thought it would happen...  Juan Ramirez - The inventor).
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 Keeps moms food nice and hot
 Keeps moms food nice and hot, would be great if included a cover. mine falls off that I use.
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Great delivery
 Works well. Great delivery. (Good!)

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Hubby and I finally got to using our InstaHot plates tonight. First off, THANK YOU for creating this product. We love them. Really. As recent WLS patients (both hubby and myself), we have to eat our meals over about 20 minutes. I take a bit longer than he does. One of my biggest pet peeves since having surgery is all my hot food is cold after about 10 minutes. I like my food to be hot while I eat it.

The plates, as advertised, stayed cool on the rim, and the base and plate area was hot. After 20+ minutes of eating, my fish stayed hot, but was not overcooked, dry or overheated. I figured we'd try the plates with fish first, as it's very easy to overcook trout, but the plates did exactly as advertised and kept the food steadily hot throughout the meal without any further cooking or, as said, drying out.

The plates are a bit heavy, and (unless I missed it) the instructions are a bit sketchy on care and cleaning. We hand washed our plates after letting them cool for a little over an hour. If you're not used to grabbing your plates by the rim, you'll have to get used to that. I had to keep telling myself to not put my hand under the plate itself. I should note, however, that the hot plates did not damage my table or where the plates were set after heating and through dinner.

The quality of the plates is high and the plates are neutral.

Overall, a great product. The customer service from the inventor/vendor has been excellent. I look forward to this product line expanding.
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 Report abuse
on February 3, 2016
Excellent product!  (I like these reviews too, also Works as claimed!)

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on December 28, 2016
Best way to keep steaks hot off the grill. Please restock! (Last year 2016 there were none available for Christmas presents. I wouldn't approve the samples until they were right)


 Christmas 2016:
http://bit.ly/hotsmart

THEY ARE AVAILABLE NOW and SELLING  FAST:

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Very expensive! Worth the price for me because I ...
on July 16, 2015
Very expensive! Worth the price for me because I am a very slow eater.
(HotSmart plates are not mass produced, American companies have not shown any interest)
Is there any company willing to manufacture 400 million units that I need for the American market?
Any Investor or bank willing to finance the first 100,000 units? Are you there Sharks? 


Do you want to read negative feedback? It is there too; some of it very old (meaning: the problems have been corrected), there is also real malicious feedback and lies. We are disrupting a centuries old industry and making some products obsolete.


http://bit.ly/hotsmart


 As Claimed or Your Money Back HotSmart Guarantee


And there is more, believe me. I just hate it when on Amazon.com lies an vitriolic comments steal the show and Amazon says it is the seller's job to convince people (maybe paid by competitors or sellers themselves) to remove hateful comments like: " A total waste of money"  HotSmarts have a money back guarantee.

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on March 19, 2017
Outstanding!!  (I had not seen this comment, how interesting! Where was it hidden? ...J. Ramirez, the inventor). Is Amazon conducting an audit? It would be an excellent idea.
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on February 15, 2012
"My best present ever!" is what my 87 year old mother says about her HotSmart plate.

I had searched for some time for a solution that would keep her meals hot for her. (All those, professional and otherwise, who say the solution to "meal gets cold before finished" is to serve smaller portions should be compelled to wear a dunce cap for at least one week a month for a year or so, until they learn to reserve opinions until they know what they are talking about.)

I think many of various ages have hot-food problems similar to my mother's. She does not eat large amounts, but first it takes her a while to get her food arranged ready to eat, meat trimmed and cut the way she wants it, seasonings and condiments applied, etc. and she does not like anyone else to do it, as she knows what she wants. Then, she has eaten very slowly all her life -- even many years ago, she would be halfway through with her small meals by the time others had finished their large ones. All of which meant that even with prewarmed plates, she still usually ate most of her meal pretty cold.

Serving her food in individual size pyrex dishes in which it had been oven-baked works well for some things, but isn't appropriate for most items.

I have seen comments about the HotSmart plates being flat. They are flatter than some styles in which the outer rim angles up fairly sharply, but no more so than many plates. The outside rim does have a gentle slope, and Mom does not have any problem with food, including items with gravy or sauce, getting off the plate.

The gently sloped outer rims can also be a place to put items that are not supposed to be hot, or not as hot, as the main part of the meal -- sliced fresh tomato, for example.

I had some concern about whether it was safe for the microwave to heat the plate with nothing else in it, so I used the advice concerning heating food on the plate. When heating an empty HotSmart plate, I put a cup full of water in the microwave with the plate and heat for 1 minute and fifteen seconds.

If the plate is heated with food on it, I have increased the time slightly, depending upon what the food was and how much there was, but never more than two minutes, and it has worked fine.

Because of problems others have had, I hand wash and rinse (without immersing) her plate immediately after use, then thoroughly dry it and store it in an 11 inch round Rubbermaid plastic tub, with a dishtowel under it for protection and to make removal easier. So, as we do it, care is a bit more than with an ordinary dish. This may not be necessary for everyone -- depends upon what kitchen storage is available.

I believe that efforts are ongoing to make these reliably dishwasher safe, but even if that never happens, Mom says it is WONDERFUL to eat meals that stay hot all the way to the finish.
UPDATE 11-04-17  The plates we sell now are greatly improved and sealed with marine epoxy  I have decided not to claim they are dishwasher safe yet but at home we use the dishwasher on a regular basis (our kitchen is my test lab☺), after all we have access to thousands of plates... 
J. Ramirez
The inventor





UNDER CONSTRUCTION...

See:
http://www.hotsmartusa.com
http://bit.ly/hotsmart




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