Monday, November 13, 2017





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Regarding case 4550542971
When Amazon can't or don't want to resolve something, they assign a new case number to give the impression that the case is new 
Case ID4555845501
Open Case: Action Needed By Amazon
View Your Case Log
Oct 21, 2017 02:38 PM

URGENT: Is anybody really working on this case? I have not received any answer from Your seller performance dpt. This is NOT an answered case. IF THE FINAL DECISION IS TO SUSPEND MY ACCOUNT, I NEED INSTRUCTIOS AS TO HOW DO I GET MY INVENTORY BACK (OVER $33,000 WORTH OF INVENTORY)
1. It is not bad quality not to comply with customer's unreasonable expectations. We have never claimed that HotSmart Plates would keep food "piping hot for 45 minutes. (You cannot complain because they don’t fly either, because we never claimed that. Yes, this may be an exaggeration but it is only to illustrate my point).
2. Somebody said: “Poorly packed”? NO, Each plate comes packed individually in its own box sandwiched between two pieces of styrofoam. Amazon Who we all know are professional packers puts its own box and some packing material to avoid movement
3. The plate does not keep food warm? YES, it does, It is not designed as a "warmer" (get cold food warm) but to keep HOT food from getting cold and it works as claimed, I have many testimonies and I know because I am the inventor and use my products EVERY SINGLE DAY. It is false that only the center gets warm. It does get VERY HOT, much hotter at the very center (the rim stays at room temperature for easy handling with the bare hands.
4. HotSmart is disrupting the market and some products are becoming obsolete. I have detected some really malicious lies trying to stop HotSmart including one ex "agent" who insists that I pass control to him and some supposed investors that would make millions according to him.
5. Last but not least, Amazon has the policy that anybody can say anything about a product ANONYMOUSLY and then chose NOT to receive any communication to clarify anything (To be frank, sometimes I believe some people in Amazon could be colluded to stop a product so I will certainly try inform the  media worldwide).

Attachments: (These are all the documents I sent Amazon to support my case (I doubt anybody read them)
  • MY MOM IS 96 B.jpg
  • feedback.jpg
  • POPSCI 101014.jpg
  • 4 PIPING HOT E 042117.jpg
  • HOW TO USE AND TIME CHART B 102117.jpg
See less
Oct 19, 2017 12:01 PM
Greetings from Amazon Seller Support,
See more
Phone call: you and Amazon
Oct 19, 2017 11:39 AM
Amazon Seller Support notes about the conversation:
attempted outbound call successful
See less
Oct 18, 2017 07:58 PM
I am formally asking you to reinstate my account, It is not fair to suspend an account based on lies. Everybody knows that I never claimed that HotSmart Plates would keep food piping hot for 45 minutes. I need an answer ASAP See more EITHER THAT OR GIVE ME ACCESS TO MY INVENTORY PLEASE.

 Conclusion: no matter what I do following Amazon's instructions carefully, and even if I get a message: "Your password has been successfully changed I do not have access to my seller account and not even my buying account.
Juan Ramirez


Tuesday, October 31, 2017

Fake Reviews And Malicious Lies On

We never claimed that the plates would keep food piping hot for 45 minutes, the plates work as claimed and are perfectly packed by We offer an A-Z MONEY BACK GUARANTEE.
We ask to reinstate our selling privileges (while we migrate to SHOPIFY), We are very disappointed with      Amazon "seller support" and especially with the Amazon "seller performance team". They are in an ivory tower with no phone and don't answer e-mails.

 Fake Reviews
 While we appreciate reviews that help us improve our products...
You will find some bad reviews at which are false. When we started selling HotSmart Plates we did have some problems and I wrote personal checks to each person that complained. Now in 2017 we have a much better product and we still offer our A-Z money back guarantee However... Since we are disrupting the market and offering a product that all major companies rejected, now somebody is trying to damage HotSmart's reputation. See what they say:
  • The plates don't work at all (or only the very center gets warm).- This is totally false, it is like saying that we sell water which doesn't boil. ) Whoever says that please touch with your nose (Just kidding I'm not that cruel), touch with your finger carefully the area close to the rim and verify that it's hot and stays hot.  
  • The plates don't keep food piping hot" for 45 minutes.- We never claimed that; this customer needs a different product.
  • Poorly packed.- This is totally ridiculous,.The plates come packed in individual boxes, sandwiched between two pieces of styrofoam and on top of that is Amazon's own box and packing material.   
  • suspended HotSmart

Thursday, October 19, 2017

HotSmart Performance Notifications

 First of all... Please take a look at this:

If you click on the text below you'll find out that HotSmart Plates are "currently unavailable", that is not the case. By the way, I'm Juan the Founder/Owner at HotSmart



Performance notifications

Check this page for information that indicates how you are doing with respect to customer satisfaction.
Action required: Your listing of B001VE1YM2, HRP1W has been closed due to a high rate of negative customer experiences
 View notification header Aug 24, 2017 (a month ago)

 HThis product was NOT packed properly to ensure that it would arrive undamaged. Very disappointing.ello from Amazon,

Your listing of HRP1W has been closed as the negative customer experience rate of 11.1% (returns, refunds or contacts) on recent orders is considerably higher than similar listings. [similar listings? There are no other plates like HotSmarts in the entire world] Please click on the link below (or copy and paste the link into a browser) for more details. After you have resolved any product or listing issues, you can relist your item immediately without contacting Amazon.

View Details (sign-on required):

Product Information
-Product name: HotSmart Hot Gourmet Plates - InstaHot 30 minute Plus (Patented)

Total orders shipped: 27
Total defective orders: 3
Defect rate: 11.1%

Some recent customer comments include:
-It keeps food warm but not piping hot for 30-45 minutes which is important for the user. It is a good product but does not meet his particular needs.
-TITLE: No a REAL FOOD warmer... TEXT: It says place plate in microwave for 1 minute, but.. LINK:
-This product was NOT packed properly to ensure that it would arrive undamaged. Very disappointing.

The comments provided are directly tied to item(s) sourced by your business, but may not have been sold by you if you participate in the manufacturer barcode (commingling) program.

The closing of your listing does not affect your seller performance rating. The action and this alert is to prevent further negative customer experiences and give you the opportunity to address the issue and relist the item(s) yourself.

Thank you for selling on Amazon.

Amazon Services

Friday, June 23, 2017

Caregiving eating and feeding aids

HotSmart makes the only ceramic (bone china) water-less plates in the world that keep food hot

For "piping hot" food click

  • Safe and easy handling with the bare hands!
  • Fine bone china
  • Forget about plastic plates/bowls filled with hot water (that "technology" doesn't really work very well, it's obsolete and has no future).
  • Patented. Contact me if you have the distribution channels and you are interested.
HotSmart Plates are available at
(That's a direct link to the product on Amazon)

Click here to keep food "piping hot"

Yes, you can keep food warm, hot "piping hot" (for piping hot is a slightly different

I have tested this method many times myself at home and it works real nice even if the food was in the refrigerator. 
Please RT and like us on facebook, many sick and elderly people really need this plate.

Is that easy or what? (The plate shown is our first model of which we are proud, we only sell an improved version now. (See below)

Don't forget to like us please (it will help to lower our prices, HotSmarts are not mass produced yet).
(Below another testimony)

Don't forget to share this information, many sick and elderly people are benefiting from these
Plates which were developed as gourmet plates but home caregivers started using as feeding aids too

Please take a look at the info below, so sad:

We stand behind our product, our claims are real!
HotSmarts don't get warm? Well you got that one right Pinocchio (accidentally), HotSmarts don't get warm, they get real HOT and stay HOT 

Juan J. Ramirez Stroke and brain tumor survivor, now surviving lies.
(I'm the Inventor/Founder of HotSmart)

I use my product every single day. It does work as claimed!
As claimed or your money back guarantee! Period.


Wednesday, April 12, 2017

How to keep food "piping hot" on your plate

OK, to begin with,  you obviously (obviously because there are no other plates in the world that keep food hot) need a HotSmart® Plate (Available at and to follow these slightly different  instructions.

But first let me tell you my first reaction to one of our customer demands:
 "These people, you can never keep them satisfied" (my first thoughts). I invented the only plate in the world that stays hot 30 minutes and all it needs is one minute microwaving, on top of that you can handle it with your bare hands, it has a delay action to avoid overcooking/overheating the food and this guy now wants the food to remain "piping hot"?. I was tempted to tell him to go... eat by the stove directly from the frying pan but then I reflected: He's paying for the best...  and we claim to be selling the best plates in the world...  Click image below: 
To order click link below:

There is nothing wrong with being demanding, I am a demanding person myself;  by the way: when are you going to start demanding restaurants for a keep hot plate (A HotSmart)? When are you going to start demanding "Keep Hot Plates" from the large companies who said that what I invented was impossible to manufacture?

After coming back from my last therapy ha ha ha yeah right, as if ! (frustration, depression, "desperation" etc. take a toll on me) I came up with this method, you wise guy (You know who you are). just kidding again, since the challenge was good I took it and now we are selling more plates than ever; Anyway, to keep food piping hot do the following:

  • Preheat a HotSmart Plate only 30 seconds (not a minute); this will prevent "thermal shock to the plate.
  • Serve the food on the HotSmart®
  • Heat up the food on the HotSmart® until it is "piping hot" monitoring very often and turning the food (this will work even if the food was in the refrigerator)
  • The food will be "piping hot" and served on a piping hot plate

My wife is out of town, so I tried this procedure several times with prepared food from the refrigerator. It works, don't tell me otherwise. It does work!

No, it will not stay piping hot for 45 minutes , give me a break! 
(You will have piping hot food served on a piping hot plate, ok?)


Many people call HotSmarts® a Godsend for elderly or sick parents, spouses or friends. Others simply like to enjoy hot food.  Please RT!

For "piping hot" see below and click image for more information:

Hang on Aussies!
"It is for my mother" they must be saying (They don't seem to care about the price)

For most people this works fine (see below), it has been working for years but I might go to the piping hot method which I loved:
(Thanks for the feedback dude)

Click here to buy!

Please don't forget to RT
The sick and elderly need them
(Like us on Facebook)


Friday, March 10, 2017

Real improvements to HotSmart Plates

Let me put it this way: We have paid close attention to your feedback and took corrective actions for each and every problem reported. We guarantee our product and you can buy with confidence at Click here (direct link) As claimed or your money back.

If you are satisfied please give us a good feedback, that will make the price come down drastically.

We improve every batch using your feedback.
We hate lies though, like: "Doesn't get warm". Darn Pinocchio, I hope you burned your bleeping long nose.

Click here or any of the images 
(Don't miss the thumbnails at left)

All comments at have been addressed and taken care of. We made several improvements to our design despite the fact that we are the ones that improved the ceramic plate which had not evolved in centuries (Yes, improved things can be improved further. Thanks for your feedback). 

Best steak plates in the world, period. 

Our images always look crowded because our improvements to the ceramic plate (just as an example) are many

I test them personally every time a new batch is coming
(It's a hard job but somebody's got to do it)

They cleared US Customs and it will be available very soon (AVAILABLE NOW) Click image below:

The heater core was improved!


It looks very similar to past shipment, except that:
  • If you turn it upside down you'll immediately notice a reinforcement ring that makes the base more resistant to the thermal shock and acts as a heat sink making the plate easier to handle even with a single hand.
  •  We trained (re-trained and re-trained) our manufacturer
  • We switched to a marine epoxy sealer.
  • The heater core now can store more heat.
  • The assembly process was improved.
  • It has a 3 month money back guarantee.

I was happy when our rating went up 1/10th of a point and then...

HotSmarts work as claimed or your money back. Period
"They must be saying: it's for mi mom who is very old (or sick)"

Will you please share this info with family and friends?

(People need to know: The sick, elderly, etc.)



Sunday, September 25, 2016

HotSmart Products Last Many Years ...

...That is If you follow the instructions, for those who damaged the seal not everything is lost; see below: 

IMPORTANT NOTE; Starting March 2017, we changed to a marine epoxy sealer which makes the seal even more difficult to fail (We still recommend to wash by hand for longer durability).

(I will use a plate for teaching purposes)

We don’t recommend that you repair the seal of HotSmart products unless you understand some basic rules; however, our products are not indestructible and the seal can be damaged by overheating the HotSmarts, washing them in the dishwasher or by immersion in water*. 
First of all: I have approved samples for the next batch (I will inform about the improvements at a later date).


Click link below:

1.      The first thing you need to do is to remove the old sealer which is probably crystalized, for this you will need a scrapper or similar tool
2.      Don’t mess with the heater core; if you try to remove it, you will probably break it, to remove the humidity put the plate upside down under the sun or heat up in the microwave several times for 15 to 20 seconds letting it rest after each heating cycle.
3.      Use silicone RTV clear or white to seal it (while the core is warm). Remove the excess with a damp rag or paper napkins (Let it rest for full 24 hours). Any remaining excess can be removed with a sharp razor.

* The seal should last for many years

Another example: 
Bowls which are not yet dishwasher safe are under attack because they are superior in performance, ease of use, and looks (they are made in bone china), as I said they are superior to the plastic ones that you have to fill with hot water and look like baby dishes. The bowls work perfectly if you don't let water come inside and you don't overheat them (One minute preheating in a 1200 Watts Microwave oven) 1:30 minutes in a 800 MW oven, etc
We will sue people for destroying them on purpose, posting them on and trying to cause monetary loses. This is not a game. One of those posts start with saying something positive in order to give a varnish of veracity to the  big lie that follows.

Of course you can destroy them on purpose; submerge them in water and then set the timer of the microwave much above the ONE single minute required (There is a photo where the liar forgot to reset the timer) and Voila! Everybody knows what happens when you put an egg in the microwave: The liquids inside boil inside the shell and the egg bursts. Not dangerous but it makes a mess inside the oven.  

In the case of HotSmart Products, we will be using a new sealer, We have been testing and/or using it  for Seven months Dishwasher > Microwave; Dishwasher > Microwave with no failures.

Anyway, people will always find the way to destroy things especially if a better product appears on a market that they dominated for decades.

We receive many e-mail saying something like this: :"Your Plate (or bowl) was a blessing for my 87 year old mother" and so on.

HotSmart is here to stay, if because of us some products become obsolete and some businesses are affected... C'est la vie.

Click the image (above) for information

Will you please RT? This is not only a luxury, the sick and the elderly love them